Shipping times are not guaranteed, shippers are experiencing unprecedented increases in volume of deliveries and limited employee availability due to the impacts of COVID-19. Additional information on delays can be found at USPS. Please double check your order prior to check out. Due to COVID-19 we are unable to accept returns until further notice.
SHIPPING
A. Processing Time:
Orders are processed for Monday thru Friday during normal business hours, Orders received before 12-Noon eastern standard time, excluding weekends and holiday’s may ship on the same day of purchase. Exceptions include but are not limited to Pre Cut Templates, Custom Designs, and monthly subscription boxes. (Subscription boxes are shipped once a month on the designated day.)
Orders received after 12 – Noon eastern standard time and weekends and holidays will be processed the next business day in the order in which they were received.
B. Local Order Pick-Up:
At this time local pick up is not an available option, if and when the option becomes available BLING YOUR THINGS will notify customers.
C. Carrier: All orders are shipped via the United States Postal Service (USPS):
USPS: First Class and Priority Mail are currently the only shipping options via USPS. A Tracking number and will be sent to the customer when order is process and when available. Transit times are provided by USPS and are only an estimated time and are not guaranteed. Per USPS policy, USPS reserves up to 15 days to complete delivery. Estimated Delivery/transit times can be found on USPS website. Orders with multiple packages may have separate tracking numbers. Once a package is in transit shipping methods cannot be changed or redirected.
C.A Shipping Terms:
All products/goods are shipped under the shipping terms FOB SHIPPING POINT. This means title to goods is transferred to the buyer when the shipment is accepted by the carrier.
C.B Damages:
Bling Your Things is not liable for any products damaged or lost during
shipping. If you received your order damaged, please contact the shipment
carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
D. Changes to Shipping:
To prevent processing errors and to ensure all orders are processed accurately and on time, changes to orders cannot be made once an order is submitted. Changes cannot be made via phone or email even if the order has not shipped. We are not able to combine orders once they are submitted. To cancel an order before it is shipped, contact info@blingyourthings.com and BLING YOUR THINGS may cancel the order if the order is still in process. Any refund processed will be processed to the original form of payment and can take several days to process and are subject to the processing banks policies. Please see REFUNDS AND RETURNS for more details.
E. Free Shipping:
Free shipping is offered on all orders exceeding $125 unless stated otherwise by the product or anywhere in this document. All offers on free shipping apply exclusively to the 48 contiguous states within the U.S. and will be shipped via USPS. Free shipping does not apply on orders to Alaska, Hawaii, U.S. territories, or any international destinations outside the United States.
F. Delayed Shipment Due to Unforeseen Causes:
Various circumstances involving USPS may cause delays in shipment, including but not limited to weather delays, acts of God, mechanical issues, accidents, pandemics, and the like. Such circumstances are outside the control of BLING YOUR THINGS and most often cannot be resolved by a BLING YOUR THINGS. BLING YOUR THINGS is not obliged to resend the item after it has been shipped.
G. Delayed Shipment or Missing Items Due to BLING YOUR THINGS Error:
For shipments delayed in transit due to an error on the part of BLING YOUR THINGS, if the error cannot be resolved in transit, arrangements will be made by BLING YOUR THINGS to reship the order at no extra cost to the customer. Likewise, paid items missing from an order will be immediately reshipped at no extra cost. All items reshipped will be mailed using the same method as the original order. BLING YOUR THINGS will not compensate customers for reported economic losses due to delayed shipments.
H. Shipment Delayed Due to Customer Error:
If shipment is delayed due to incorrect information provided by the customer (such as but not limited to, invalid shipping address), BLING YOUR THINGS can reship the order, if necessary, at the customers expense. Additionally, packages may be held in the event a customer’s address cannot be verified. The package will not be shipped until the customer provides a valid address by phone or email. BLING YOUR THINGS will not be held responsible for any costs associated with such a delay.
I. Delayed Shipment Due to High Order Volume:
Shipments may be delayed due to high order volume. These delays commonly take place during special sales, deals and promotions offered by BLING YOUR THINGS. Orders will be processed on a “first in, first out” basis and shipped in the order received. BLING YOUR THINGS is not obligated to re-prioritize orders in any way.
J. Customs, Duties and Taxes:
Bling Your Things is not responsible for any customs, duties and/or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.
REFUNDS AND RETURNS
A. Physical Items:
Physical products such as rhinestones, rhinestone template material, containers, etc. may be returned new and unused in original packaging within 15 days of purchase. A twenty percent (20%) restocking fee will apply to all unused, undamaged products returned. All returns must contact Bling Your Things at info@blingyourthings.com to receive a return authorization number, before returning items. Customer is responsible for return shipping charges, a tracking number is highly recommended. Bling Your Things is not responsible for any item lost in transit. Custom Orders and Pre-Cut Templates cannot be returned.
B. Downloadable Items:
Due to the nature of downloads, all sales are final, including but not limited to, Digital Design/Files, Fonts, SVGs and vector files.
C. Custom Products:
Custom products and services are not eligible for return or exchange. If the error or mistake was made by BLING YOUR THINGS, the custom item will be replaced. For apparel, the item will be replaced with a similar on-hand item. For decals or transfers the mistake will be corrected and re-shipped.
D. Damaged Items:
If a customer receives an order and the contents are damaged, the customer may coordinate an exchange for a replacement of the same item that was damaged or return the item and receive a refund for that item. Customers must email info@blingyourthings.com to make a claim for damage, and include a description and photo of the damage. Any damaged or defective items must be reported to BLING YOUR THINGS within 15 days of receipt.
E. Refund Process:
When a customer is eligible for a refund, BLING YOUR THINGS will initiate the refund by providing either a store credit in the amount of the refund or by refunding the original payment method. Any refund processed will be processed to the original form of payment and can take several days to process and are subject to the processing banks policies. After a refund is issued, BLING YOUR THINGS possesses no control over the speed with which the refund is processed and bears no responsibility for funds delayed or held by the customer’s bank.
RETURN & REFUND POLICY FOR SUBSCRIPTION ORDERS
All products/goods are shipped under the shipping terms FOB SHIPPING POINT.
This means title to goods is transferred to the buyer when the shipment is accepted by the carrier.
All subscription sales are final, with the exception of damaged or missing items.
If a product is defective or if something is missing or damaged, you may return it within 15 days of receiving it and we will send you a new item or credit your account. When returning product(s), it is your responsibility to take reasonable care to see that the product(s) are not damaged in transit and are received by us at our address as displayed on the postage label. To request a refund, please contact us at info@blingyourthings.com.
If a product is defective or if something is missing or damaged, you may return it within 15 days of receiving it and we will send you a new item or credit your account. When returning product(s), it is your responsibility to take reasonable care to see that the product(s) are not damaged in transit and are received by us at our address as displayed on the postage label.
To request a refund, please contact us at info@blingyourthings.com.
SUBSCRIPTIONS BOX SHIPPING POLICY
SUBSCRIPTIONS Flatback Bling Box Subscriptions and Bling Project Only Subscription ship on between the 8th – 10th each month.
HotFix Bling Box Subscriptions ship between the 22nd – 24th each month.
Domestic packages ship via UPS Ground or USPS Priority Mail and arrive in 3-7 business days. Please note that shipping times are not gauranteed.
You’ll receive a tracking notification via email as soon as your subscription ships!
ALL International shipping rates DO NOT include any relevant customs fees or duties.
PRODUCT PRODUCTION, DISTRIBUTION, AND USE
You may use purchased Items for personal and commercial use. This means you may use it to create finished products for yourself or to create finished product to resell for business. Items may not be, printed as transfers or used to create transfers and sold. Items may not be included in the sale of another product. The Website’s images, images of any Item, or images of a finished product containing any Item, may not be used to promote or market your product. This means it is impermissible to use the website’s photos or mock ups of items listed on the Website, whether for sale, illustration, marketing or otherwise, for your own use.
If you have additional questions, please email us at info@BlingYourThings.com
A. Pre-Cut Templates and Digital Designs/Files:
Pre-Cut Templates and/or Digital Designs/Files are to be used exclusively by the customer who purchases them. By purchasing Digital Designs/Files you agree not to Share, Copy, Resell or Redistribute the Digital Designs/Files or any part of the file to others. Pre-Cut Templates and/or Digital Designs/Files must be used solely for the purpose of creating finished products. Digital Designs/Files may not be digitized and re-sold as embroidery files or used to a create-on-demand or Print on Demand (POD) items. Transfers, Pre-Cut Templates or Templates created with Bling Your Things Designs cannot be sold or distributed to any business or third party.
Pre-Cut Templates take 1-7 business days to produce and does not include delivery time. Orders that contain Pre-Cut Templates will not ship until the templates are completed. It is suggested to place a separate order for the Pre-Cut Templates, if other items are included in the order and are needed prior to the time frame needed to produce the Pre-Cut Templates. Contact info@blingyourthings.com for more information. All sales of Pre-Cut Templates and Digital Designs/Files are final and non-refundable.
B. Custom Designs and Finished Products:
All Custom Design Requests must be submitted via the Custom Design form on the BLING YOUR THINGS website. Any image that is copyrighted requires written consent from the owner to use the image in order to complete the request. Minimums do apply. Additional details are listed on the custom design page. All requests are reviewed to determine whether it can be converted to create custom products.
Setup and finished product costs vary based on the designs complexity, size, number of rhinestones, number of colors and other factors relating to the design. Processing time can change if additional information is needed and the customer does not provide in a timely manner. BLING YOUR THINGS assumes no responsibility for reported economic losses or inconveniences due to such delays.
A proof will be provided to the customer for approval prior to production. Two design revisions are included with up to 3 proofs provided to the customer. Additional proofs or revisions may incur new setup costs. Revisions to a design may alter the quoted price. A revised quote will be submitted to the customer if this occurs. Please check the proof carefully. By approving a proof, you are saying the size, color and spelling are correct. BLING YOUR THINGS assumes no liability for mistakes in a proof that has been approved. Once proof is approved and order paid, order production will begin. Once in production, no design changes or order changes are permitted. All sales on custom products are final. BLING YOUR THINGS is not responsible for ill-fitting apparel, incorrect color choice or transfers incorrectly pressed. It is the responsibility of the customer to correctly adhere transfers produced by BLING YOUR THINGS. If BLING YOUR THINGS makes a mistake on items provided by customer it will be replace with a similar item in-stock. BLING YOUR THINGS will not be responsible for replacing a customer’s personal item.
If a customer receives an order and the contents are damaged, the customer may coordinate an exchange or replacement of the same item that was damaged or return the item and receive a refund for that item. Customers must email info@blingyourthings.com to make a claim for damage, and include a description and photo of the damage. Any damaged or defective items must be reported to BLING YOUR THINGS within 14 days of receipt.
Custom product(s) do not qualify for or receive free shipping.
Sales and Promotions
Unless otherwise stated, coupon codes cannot be combined with any other special offers or promotions and all offers are valid one time per customer. Coupons are valid through specified expiration date, and will not be extended, and no rainchecks will be provided. Bling Your Things reserves the right to modify or cancel any promotion at any time and any reason.
For questions regarding the Terms and Conditions, please email info@BlingYourThings.com
Revised MAY 2021
